Your email address is your username and cannot be used more than one time to create a user in SOOS.

When registering a new user account, if you receive an error message that the email is already in use, then a user account has already been created with that address in the SOOS system.

Some things to consider to help you troubleshoot:

  • Did you previously create a SOOS account?
  • Are you attempting to join your team to access your company's SOOS account? 
    • You will need to be invited by an administrator.  Look in your email in-box for an invitation email and follow the instructions provided. 
      • No invite email? 
        • Check your spam box or speak to your account administrator to request an invitation.
        • If you have previously unsubscribed to all SOOS emails your invite email will be blocked.  Please contact support@soos.io
  • Are you trying to invite a new member to join your company SOOS account? 
    • The user has most likely created an independent account in error, it will need to be deleted.  Please contact support@soos.io 

When in doubt, or if you don't fall into any of these categories, contact support@soos.io and we'll get it figured out!